Why ITSM with Atlassian is the future
We nostalgically remember driving with our parents on family vacations and the classic road map as a faithful companion that often led us to a dead end.
If we take the road map as a counterpart to the classic management of IT services, we have to realize that its isolated functions can no longer keep up with those of modern IT service management and the associated ITSM tools.
Faster than we can look, we find ourselves in a construction site that we could have easily avoided using modern GPS.
We show you why ITSM as an innovative traffic control center has long since overtaken the classic IT map and how you can find the most efficient route to your destination with Atlassian’s Jira Service Management.
What is part of IT service management?
IT service management is a strategic approach that ensures the effective and efficient delivery of IT services.
ITSM integrates key processes such as incident management, change management, problem management and service desk functions to enable seamless service delivery.
Comparison: Traditional IT tools vs. ITSM tools
Traditional IT tools:
"Traditional IT tools focus on specific tasks such as ticketing or asset management."
They certainly offer simple solutions for isolated problems.
However, they are absolutely limited in their integration and flexibility.
As with our road map, we can plan a route, but we do not receive any information about closures (lack of resources), traffic jams (bottlenecks), road conditions (critical paths) or obstacles (avoidable disruptive factors).
Advantages of traditional tools:
- Simplicity: User-friendly for specific tasks (or opening and studying a road map).
- Cost efficiency: Less expensive to purchase for small companies (or available at any filling station).
Disadvantages of traditional tools:
- Isolation: Lack of integration with other IT processes (or no connection to traffic information etc.)
- Limited functionality: Unsuitable for complex IT environments (or insufficient for efficient route planning).
- Manual processes: High manual effort leads to inefficiencies (or dangerous distraction from constantly reading the card).
ITSM tools
"An ITSM tool is like a central control center that provides a holistic view of all IT services and enables integrated management of all IT processes."
This is where all the threads come together, maximizing the efficiency and effectiveness of IT services.
Advantages of ITSM tools:
- Integration: Seamless connection of different IT processes and tools.
- Scalability: Adaptable to the requirements of growing companies.
- Efficiency: Automated processes and workflows increase productivity.
- Transparency: Improved visibility and control over all IT services.
- Standardization: Implementation of uniform processes and best practices.
- Proactive management: Early detection and rectification of problems thanks to advanced analysis tools.
ITSM tool from Atlassian
"Jira Service Management from Atlassian is a leading ITSM tool that is characterized by its flexibility, ease of use and deep integration into the Atlassian ecosystem."
It offers comprehensive functions for IT service management and also supports agile methods.
Key advantages of Jira Service Management:
- Flexible workflows: Customize workflows to the specific requirements of your company.
- Strong integrations: Seamless integration with other Atlassian tools such as Confluence and Bitbucket as well as numerous third-party tools.
- Agile support: Support for agile methods such as Scrum and Kanban.
- Effective incident management: Detect and resolve incidents quickly and easily.
- Automation: Reduce manual work and increase efficiency through automated processes.
- Reliability: High availability and robustness ensure a stable IT environment.
How ITSM tools improve the way companies work
Implementing an ITSM system such as Jira Service Management demonstrably and measurably improves the way a company and its teams work:
Increased efficiency: Automated workflows and processes significantly reduce the time spent on manual tasks and increase the productivity of individual IT teams.
ITSM tools make it possible to automate repetitive tasks so that IT employees can concentrate on value-adding activities.
Better transparency: ITSM tools provide a centralized view of all IT services.
This in turn facilitates control and management.
Additional transparency enables IT teams to work proactively and identify potential problems at an early stage so that they can be resolved immediately.
Improved service quality: A structured and integrated approach to IT service management enables companies to achieve higher service quality and customer satisfaction.
ITSM tools are essential for meeting service level agreements (SLAs) and in many cases even exceeding user expectations.
Reduced costs: The optimization and automation of IT processes reduces operating costs in the medium to long term.
By reducing manual intervention and making processes far more efficient, companies achieve immense cost savings thanks to improved resource allocation.
Agility: ITSM tools support agile methods that enable flexible and rapid adaptation to changes.
This is an aspect that should not be underestimated for companies that are constantly facing new challenges.
Special functions of Jira Service Management:
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Incident management: efficient management and rapid resolution of IT incidents.
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Problem management: Identification and elimination of the causes of recurring problems.
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Service request management: Structured processing of service requests.
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Configuration management: Overview and control of IT resources and their configurations.
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Change management: Secure and controlled management of changes to the IT infrastructure.
ITSM tool from Atlassian: Why Jira Service Management is the logical choice
"Jira Service Management offers all the advantages of modern ITSM tools and is specially designed to meet the requirements of agile and flexible IT environments. "
A user-friendly interface, comprehensive integrations and powerful functions have made Atlassian’s tool the first choice for efficient ITSM.
In addition to numerous success stories and many satisfied users, the excellent and extremely active community around Jira Service Management also speaks in favor of introducing the software into your own company.
Travel relaxed thanks to Polygran and ITSM with Jira Service Management
Let’s not look back too wistfully on the days of road maps.
Because in a constantly changing, globalized world with ever new requirements, the journey is no longer the destination, but efficient processes and tangible results are decisive for your company’s success.
Polygran supports you in the changeover and establishes Jira Service Management in your company.
Book a free, no-obligation appointment today and take back full control of your IT processes.
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