Support Application

FLEXIBILITY PROVIDES SECURITY

Our Service Level Agreement (SLA) is part of our services. The service requirements and guidelines are defined and documented there. This includes prioritizing problem cases and defining agreed response and solution times. We usually design the SLAs very individually and can be extended from our standard support to exclusive premium support, for you and your organization.

FLEXIBILITY PROVIDES SECURITY

Our Service Level Agreement (SLA) is part of our services. The service requirements and guidelines are defined and documented there. This includes prioritizing problem cases and defining agreed response and solution times. We usually design the SLAs very individually and can be extended from our standard support to exclusive premium support, for you and your organization.
Support Application

YOUR ADVANTAGES

  • Guaranteed availability

  • Quick resolution of problems

YOUR ADVANTAGES

  • Guaranteed availability

  • Quick resolution of problems

YOUR ADVANTAGES

  • Guaranteed availability

  • Quick resolution of problems

THE SOLUTION TO YOUR PROBLEMS

Regardless of any problems or concerns that arise during the use of the application, we offer reliable & systematic support and quick solutions. Your requests will be processed immediately or forwarded to the appropriate authorities.

THE SOLUTION TO YOUR PROBLEMS

Regardless of any problems or concerns that arise during the use of the application, we offer reliable & systematic support and quick solutions. Your requests will be processed immediately or forwarded to the appropriate authorities.
Support Application

First-Level Support

We offer a central contact point with our Single-Point-of-Contact solution. No matter which communication channel you choose, all tickets are generated and processed in our service desk.

Second-Level Support

For more complex problems, in-depth analyses are carried out by our internal experts. Our specialists are characterized primarily by their know-how and many years of experience. They offer support up to the 3rd level.

Third-Level Support

We generate contact with the software vendors in case of problems that can be traced back to the manufacturer. For our self-developed tools and add-ons, we also offer support at this level.

First-Level Support

We offer a central contact point with our Single-Point-of-Contact solution. No matter which communication channel you choose, all tickets are generated and processed in our service desk.

Second-Level Support

For more complex problems, in-depth analyses are carried out by our internal experts. Our specialists are characterized primarily by their know-how and many years of experience. They offer support up to the 3rd level.

Third-Level Support

We generate contact with the software vendors in case of problems that can be traced back to the manufacturer. For our self-developed tools and add-ons, we also offer support at this level.

Support Application

OUR SERVICES

Service-level agreements

The SLAs serve as a framework contract for agreed service requirements and policies. Individually, response and solution times are defined for individual problem cases – adapted to your needs.

Single-point-of-contact

Our Service Desk serves as a central contact point for all issues and problems. Our service desk acts as a consistent interface for communication between your organization and our specialists.

1st, 2nd, 3rd level support

We offer holistic support at all levels. Your request is classified at the beginning and assigned to the correct problem category. This way, you will always receive the right support for your request.

OUR SERVICES

Service-level agreements

The SLA serve as a framework contract for agreed service requirements and policies. Individually, response and solution times are defined for individual problem cases – adapted to your needs.

Single-point-of-contact

Our Service Desk serves as a central contact point for all issues and problems. Our service desk acts as a consistent interface for the communication of your organization and our specialists.

1st, 2nd, 3rd level support

We offer holistic support at all levels. Your request is classified at the beginning and assigned to the correct problem category. This way, you will always receive the right support for your request.

Do you have any questions?

The Polygran team will be happy to take care of your questions and concerns.

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