
FLEXIBILITY PROVIDES SECURITY
Our Service Level Agreement (SLA) is part of our services. The service requirements and guidelines are defined and documented there. This includes prioritizing problem cases and defining agreed response and solution times. We usually design the SLAs very individually and can be extended from our standard support to exclusive premium support, for you and your organization.
FLEXIBILITY PROVIDES SECURITY
Our Service Level Agreement (SLA) is part of our services. The service requirements and guidelines are defined and documented there. This includes prioritizing problem cases and defining agreed response and solution times. We usually design the SLAs very individually and can be extended from our standard support to exclusive premium support, for you and your organization.

YOUR ADVANTAGES
YOUR ADVANTAGES
YOUR ADVANTAGES
THE SOLUTION TO YOUR PROBLEMS
Regardless of any problems or concerns that arise during the use of the application, we offer reliable & systematic support and quick solutions. Your requests will be processed immediately or forwarded to the appropriate authorities.
THE SOLUTION TO YOUR PROBLEMS
Regardless of any problems or concerns that arise during the use of the application, we offer reliable & systematic support and quick solutions. Your requests will be processed immediately or forwarded to the appropriate authorities.

First-Level Support
We offer a central contact point with our Single-Point-of-Contact solution. No matter which communication channel you choose, all tickets are generated and processed in our service desk.
Second-Level Support
For more complex problems, in-depth analyses are carried out by our internal experts. Our specialists are characterized primarily by their know-how and many years of experience. They offer support up to the 3rd level.
Third-Level Support
We generate contact with the software vendors in case of problems that can be traced back to the manufacturer. For our self-developed tools and add-ons, we also offer support at this level.
First-Level Support
We offer a central contact point with our Single-Point-of-Contact solution. No matter which communication channel you choose, all tickets are generated and processed in our service desk.
Second-Level Support
For more complex problems, in-depth analyses are carried out by our internal experts. Our specialists are characterized primarily by their know-how and many years of experience. They offer support up to the 3rd level.
Third-Level Support
We generate contact with the software vendors in case of problems that can be traced back to the manufacturer. For our self-developed tools and add-ons, we also offer support at this level.

OUR SERVICES
OUR SERVICES
Do you have any questions?
The Polygran team will be happy to take care of your questions and concerns.