{"id":16870,"date":"2024-05-29T11:52:48","date_gmt":"2024-05-29T09:52:48","guid":{"rendered":"https:\/\/www.polygran.de\/blog\/how-to-optimize-your-itsm-frameworks\/"},"modified":"2024-06-18T14:48:15","modified_gmt":"2024-06-18T12:48:15","slug":"how-to-optimize-your-itsm-frameworks","status":"publish","type":"post","link":"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/","title":{"rendered":"How to optimize your ITSM frameworks"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16870\" class=\"elementor elementor-16870 elementor-15630\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48e2893e e-con-full bottom-shadow e-flex e-con e-parent\" data-id=\"48e2893e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7c143dd4 e-flex e-con-boxed e-con e-child\" data-id=\"7c143dd4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44e9f3a2 e-flex e-con-boxed e-con e-parent\" data-id=\"44e9f3a2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7aa5e29b e-con-full e-flex e-con e-child\" data-id=\"7aa5e29b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-355d99be variation-medium-bold elementor-align-right elementor-widget elementor-widget-post-info\" data-id=\"355d99be\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a615d0b elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"25\" viewBox=\"0 0 22 25\" fill=\"none\"><path d=\"M10.75 13.754H16.5833V19.5874H10.75V13.754ZM18.9167 3.25405H17.75V0.920715H15.4167V3.25405H6.08333V0.920715H3.75V3.25405H2.58333C1.3 3.25405 0.25 4.30405 0.25 5.58738V21.9207C0.25 23.2041 1.3 24.2541 2.58333 24.2541H18.9167C20.2 24.2541 21.25 23.2041 21.25 21.9207V5.58738C21.25 4.30405 20.2 3.25405 18.9167 3.25405ZM18.9167 5.58738V7.92072H2.58333V5.58738H18.9167ZM2.58333 21.9207V10.254H18.9167V21.9207H2.58333Z\" fill=\"#B5B5B5\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29. May 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45d36625 elementor-widget elementor-widget-heading\" data-id=\"45d36625\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to optimize your ITSM frameworks - integration, automation and customizing<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d408f13 elementor-widget elementor-widget-text-editor\" data-id=\"d408f13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Effective management of in-house IT services is crucial for companies of all sizes to ensure smooth operations and meet increasing demands. In this article, we will take an in-depth look at how to improve your IT Service Management (ITSM). In particular, you will learn how to optimize your ITSM framework through <strong>integration, automation and customizing <\/strong>.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd9a292 elementor-widget elementor-widget-heading\" data-id=\"bd9a292\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are ITSM systems?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41ce2f98 e-flex e-con-boxed e-con e-child\" data-id=\"41ce2f98\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79d64f95 elementor-widget elementor-widget-heading\" data-id=\"79d64f95\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\"IT Service Management are software solutions that ensure that IT services are optimally provided and managed.\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c718ad elementor-widget elementor-widget-text-editor\" data-id=\"2c718ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITSM systems (IT service management systems) support companies in <strong>effectively planning<\/strong>, <strong>designing, providing, operating and controlling<\/strong> their <strong>IT services<\/strong>. These systems offer a structured methodology for managing IT services in companies and the associated infrastructure, processes and information.<\/p>\n<p>The integration of various ITSM systems and tools is a <strong>basic prerequisite for the seamless flow of information <\/strong>and <strong>efficient collaboration<\/strong> between your employees. By automating recurring tasks and processes, you save time and resources, reduce human error and speed up services for your customers. <strong>Customizing<\/strong> ITSM processes enables your company to tailor service management solutions precisely to your individual requirements and business processes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-274419f elementor-widget elementor-widget-spacer\" data-id=\"274419f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fa426 elementor-widget elementor-widget-heading\" data-id=\"27fa426\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integration of ITSM systems in your company  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa752d elementor-widget elementor-widget-text-editor\" data-id=\"3aa752d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The integration of mature ITSM processes in your company is the first decisive step towards increasing the efficiency and effectiveness of your IT service management<span style=\"color: var( --e-global-color-text ); text-align: var(--text-align);\">.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22d4597 e-flex e-con-boxed e-con e-child\" data-id=\"22d4597\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fbc79b elementor-widget elementor-widget-heading\" data-id=\"5fbc79b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\"A well-integrated ITSM environment ensures the flow of information, better collaboration between your teams and faster responses to requests or problems.\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61f6357 elementor-widget elementor-widget-text-editor\" data-id=\"61f6357\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Companies often use different <strong>ITSM tools<\/strong> for different purposes, e.g. ticketing, incident management or change management. The integration of these tools enables the smooth exchange of information and data between them. This allows users to<strong> navigate between different systems<\/strong> without having to switch user interfaces. This saves time and reduces the likelihood of human error.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-409453b6 elementor-widget elementor-widget-heading\" data-id=\"409453b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Linking ITSM with other business systems<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cca0f78 elementor-widget elementor-widget-text-editor\" data-id=\"cca0f78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The integration of ITSM into other business systems such as <strong>CRM<\/strong> (Customer Relationship Management), <strong>ERP<\/strong> (Enterprise Resource Planning) and <strong>HRM<\/strong> (Human Resource Management) significantly improves service provision and support. For example, integrating a CRM system enables your support staff to view and better understand the <strong>entire customer history at a glance<\/strong> in order to provide faster and more personalized support.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d76f5 elementor-widget elementor-widget-heading\" data-id=\"c6d76f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automation of workflows and processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a1c063 elementor-widget elementor-widget-text-editor\" data-id=\"18a1c063\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Workflows and processes can be automated<\/strong> through integrations to reduce manual tasks and increase efficiency. The rationalization of routine tasks such as ticket routing or reporting offers <strong>enormous savings potential<\/strong> and frees up resources for other tasks. Automation reduces human error, cuts response times and allows your IT teams to focus on <strong>strategic tasks<\/strong> that ensure your company&#8217;s long-term success.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8800883 elementor-widget elementor-widget-heading\" data-id=\"8800883\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Real-time data integration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e85bfb elementor-widget elementor-widget-text-editor\" data-id=\"9e85bfb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The integration of ITSM into other systems enables access to <strong>real-time data and information<\/strong>. This in turn leads to faster decision-making and better responsiveness to changing requirements and conditions. Real-time data integration helps you to identify and resolve bottlenecks and problems at an early stage before they affect your <strong>product or service quality<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0677f04 elementor-widget elementor-widget-heading\" data-id=\"0677f04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analytics and reporting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45eb932 elementor-widget elementor-widget-text-editor\" data-id=\"45eb932\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrated ITSM systems <strong>offer advanced analytics and reporting capabilities<\/strong> that allow you to track your KPIs, identify trends and make informed decisions.<\/p>\n<p>By integrating ITSM data with other business systems, you gain <strong>comprehensive insights<\/strong> that help you achieve your business goals and <strong>continuously improve service quality<\/strong>.<\/p>\n<p>Overall, the integration of ITSM processes in companies helps to <strong>increase operational efficiency<\/strong>, <strong>improve service quality<\/strong> and <strong>increase customer satisfaction<\/strong>. It is a continuous process that requires ongoing maintenance and adaptation in order to keep pace with changing requirements and technologies.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e651e89 elementor-widget elementor-widget-spacer\" data-id=\"e651e89\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d80310 elementor-widget elementor-widget-heading\" data-id=\"7d80310\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automation of your ITSM processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e879b elementor-widget elementor-widget-text-editor\" data-id=\"21e879b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The second step is <strong>to automate the ITSM processes<\/strong> in your company. It is another key to increasing efficiency and <strong>improving service quality<\/strong>. ITSM tools and software can streamline a wide range of tasks, allowing you to make profitable use of your free resources.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51a41e36 e-flex e-con-boxed e-con e-child\" data-id=\"51a41e36\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-710ccfcb elementor-widget elementor-widget-heading\" data-id=\"710ccfcb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\"Automating recurring tasks saves time and resources and minimizes human error.\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2787ab elementor-widget elementor-widget-heading\" data-id=\"d2787ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ticket routing &amp; prioritization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1889b71 elementor-widget elementor-widget-text-editor\" data-id=\"1889b71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automated rules can be set to <strong>automatically route and prioritize<\/strong> incoming support tickets based on specific criteria such as ticket type, urgency and affected system component. This ensures that tickets are assigned directly to the right support teams at all times and that <strong>critical problems<\/strong> are <strong>prioritized<\/strong> to ensure a quick solution.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f881d elementor-widget elementor-widget-heading\" data-id=\"a7f881d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Self-service portals &amp; chatbots<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769bcb6 elementor-widget elementor-widget-text-editor\" data-id=\"769bcb6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The implementation of <strong>self-service portals<\/strong> and chatbots allows users to solve common problems on their own without the help of a support agent. <strong>Automated chatbots<\/strong> help users troubleshoot and find solutions by responding to frequently asked questions and providing appropriate instructions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd0663 elementor-widget elementor-widget-heading\" data-id=\"4dd0663\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Change management &amp; approval workflows<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ec7e3 elementor-widget elementor-widget-text-editor\" data-id=\"d8ec7e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automated change management workflows are useful for controlling the process of <strong>requesting, approving and implementing<\/strong> changes in the IT infrastructure. For example, fixed rules can be formulated to automatically grant or reject approvals based on predefined criteria such as <strong>risk assessment, impact analysis and compliance with guidelines<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d1aab8 elementor-widget elementor-widget-image\" data-id=\"4d1aab8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01-1024x684.jpg\" class=\"attachment-large size-large wp-image-15648\" alt=\"Mit ITSM zu mehr Effizienz und Servicequalit\u00e4t bei der Arbeit\" srcset=\"https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01-1024x684.jpg 1024w, https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01-300x200.jpg 300w, https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01-768x513.jpg 768w, https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01-1536x1026.jpg 1536w, https:\/\/www.polygran.de\/wp-content\/uploads\/231005_Polygran-Gespra\u2560eche05-01.jpg 1571w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d1e4e6 elementor-widget elementor-widget-heading\" data-id=\"2d1e4e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Monitoring &amp; notifications<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4644fe1 elementor-widget elementor-widget-text-editor\" data-id=\"4644fe1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automated monitoring systems continuously check the performance and <strong>availability of your IT services and infrastructure<\/strong>. They detect problems and send automatic notifications to the relevant support team, which then immediately initiates <strong>troubleshooting measures<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11cf239 elementor-widget elementor-widget-heading\" data-id=\"11cf239\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proactive action<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c20d0b4 elementor-widget elementor-widget-text-editor\" data-id=\"c20d0b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By <strong>analyzing historical data<\/strong> and trends, automated systems detect potential problems early and reliably. This results in <strong>less downtime<\/strong> and <strong>improves service continuity<\/strong> as issues are resolved before they affect users or your customers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709aa76 elementor-widget elementor-widget-heading\" data-id=\"709aa76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reporting &amp; Analysis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0073cc9 elementor-widget elementor-widget-text-editor\" data-id=\"0073cc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Automated reporting tools<\/strong> collect and analyze key performance indicators and metrics. By automating these processes, reports are sent regularly and accurately to relevant stakeholders to <strong>monitor performance or<\/strong> make <strong>fact-based decisions<\/strong>.<\/p>\n<p>Automating ITSM processes enables your company to <strong>increase efficiency, improve service quality and reduce costs<\/strong> by reducing human workload and minimizing manual errors<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d768a59 elementor-widget elementor-widget-spacer\" data-id=\"d768a59\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0736526 elementor-widget elementor-widget-heading\" data-id=\"0736526\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customizing your ITSM processes with Polygran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0642151 elementor-widget elementor-widget-text-editor\" data-id=\"0642151\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Customizing your ITSM processes <\/strong>with Polygran is a crucial step in ensuring that IT service management solutions are tailored precisely to your individual requirements, business processes and objectives.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-177e7d6 e-flex e-con-boxed e-con e-child\" data-id=\"177e7d6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6035a24 elementor-widget elementor-widget-heading\" data-id=\"6035a24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\"By customizing your ITSM processes, we increase your operational efficiency, improve service quality and increase customer satisfaction. \"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e515bf elementor-widget elementor-widget-heading\" data-id=\"5e515bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adaptation to your business processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8803743 elementor-widget elementor-widget-text-editor\" data-id=\"8803743\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Like every company, you have specific business processes and workflows that may differ from industry standards. Customizing your ITSM processes enables you to <strong>integrate your IT services seamlessly into your existing business processes<\/strong>.<\/p>\n<p>By adapting your ITSM processes to the specific requirements of the company, we eliminate unnecessary steps and create <strong>more efficient workflows<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f62ece elementor-widget elementor-widget-heading\" data-id=\"8f62ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Flexibility &amp; scalability  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36dfb1f elementor-widget elementor-widget-text-editor\" data-id=\"36dfb1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Through our customizing, we ensure that your IT services can be flexibly adapted and scaled to changing requirements at any time. This gives you <strong>more agility<\/strong> and allows you to react even faster to new business requirements, technology trends and market developments.<\/p>\n<p><strong>Scalable ITSM processes<\/strong> help you keep pace with progressive growth and efficiently manage the delivery of your IT services to a growing user base.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec2a030 elementor-widget elementor-widget-heading\" data-id=\"ec2a030\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">User-friendliness and acceptance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b050b2 elementor-widget elementor-widget-text-editor\" data-id=\"2b050b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We create user interfaces and design workflows in such a way that they are characterized by their <strong>user-friendliness and intuitive operation<\/strong>. This contributes to the acceptance of your IT services and increases productivity, as your <strong>training costs are reduced<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a91524e elementor-widget elementor-widget-heading\" data-id=\"a91524e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration of third-party solutions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d02c296 elementor-widget elementor-widget-text-editor\" data-id=\"d02c296\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do you use third-party solutions and tools for various processes in your business operations? Through customizing, we enable your company to <strong>implement<\/strong> these <strong>third-party solutions seamlessly into your ITSM infrastructure<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c2f77 elementor-widget elementor-widget-heading\" data-id=\"c6c2f77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuously optimize your ITSM processes with Polygran<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3bf328 elementor-widget elementor-widget-text-editor\" data-id=\"f3bf328\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By integrating, automating and then customizing your ITSM processes, we create <strong>the basis for continuous feedback<\/strong> in order to optimize your processes on an ongoing basis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b14dbd2 e-flex e-con-boxed e-con e-child\" data-id=\"b14dbd2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e26f16 elementor-widget elementor-widget-heading\" data-id=\"9e26f16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Use our experience and know-how to your competitive advantage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4caa5ec elementor-widget elementor-widget-text-editor\" data-id=\"4caa5ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Book a free, no-obligation appointment today and let us provide you with expert advice on all the challenges involved in improving your IT frameworks.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d3eaa open-meeting-beratungsgespraech variation-bold cursor-pointe elementor-align-center elementor-widget elementor-widget-button\" data-id=\"82d3eaa\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a free appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cdeb7d3 elementor-grid-mobile-0 elementor-share-buttons--align-right elementor-share-buttons-mobile--align-left elementor-hidden-tablet elementor-hidden-mobile elementor-share-buttons--view-icon elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"3cdeb7d3\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_xing\" role=\"button\" tabindex=\"0\" aria-label=\"Share on xing\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-xing\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec77cbc elementor-grid-mobile-0 elementor-share-buttons--align-right elementor-share-buttons-mobile--align-left elementor-share-buttons--view-icon elementor-share-buttons-tablet--align-left elementor-hidden-desktop elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"ec77cbc\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_xing\" role=\"button\" tabindex=\"0\" aria-label=\"Share on xing\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-xing\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c244465 e-flex e-con-boxed e-con e-parent\" data-id=\"2c244465\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51cc8a08 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"51cc8a08\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related articles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c8df63 elementor-grid-3 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elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d79a2d8\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1466\" height=\"891\" src=\"https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel.png?wsr\" class=\"attachment-full size-full wp-image-21800\" alt=\"BI-service-vs-excel\" srcset=\"https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel.png 1466w, https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel-300x182.png 300w, https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel-1024x622.png 1024w, https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel-150x91.png 150w, https:\/\/www.polygran.de\/wp-content\/uploads\/business-inteligence-excel-768x467.png 768w\" sizes=\"(max-width: 1466px) 100vw, 1466px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8955800 e-flex e-con-boxed e-con e-child\" data-id=\"8955800\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93e2055 e-flex e-con-boxed e-con e-child\" data-id=\"93e2055\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1821d variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"5e1821d\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a615d0b elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"25\" viewBox=\"0 0 22 25\" fill=\"none\"><path d=\"M10.75 13.754H16.5833V19.5874H10.75V13.754ZM18.9167 3.25405H17.75V0.920715H15.4167V3.25405H6.08333V0.920715H3.75V3.25405H2.58333C1.3 3.25405 0.25 4.30405 0.25 5.58738V21.9207C0.25 23.2041 1.3 24.2541 2.58333 24.2541H18.9167C20.2 24.2541 21.25 23.2041 21.25 21.9207V5.58738C21.25 4.30405 20.2 3.25405 18.9167 3.25405ZM18.9167 5.58738V7.92072H2.58333V5.58738H18.9167ZM2.58333 21.9207V10.254H18.9167V21.9207H2.58333Z\" fill=\"#B5B5B5\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13. March 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597481b variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"597481b\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b38a8bb elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.13081 0.687931C3.697 0.453409 4.30383 0.332703 4.91667 0.332703C5.5295 0.332703 6.13634 0.453409 6.70252 0.687931C7.26871 0.922453 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11.9994 16.5833 11.9994C17.821 11.9994 19.008 12.491 19.8832 13.3662C20.7583 14.2414 21.25 15.4284 21.25 16.666C21.25 17.9037 20.7583 19.0907 19.8832 19.9659C19.008 20.841 17.821 21.3327 16.5833 21.3327C15.3457 21.3327 14.1587 20.841 13.2835 19.9659C12.4083 19.0907 11.9167 17.9037 11.9167 16.666C11.9167 15.4284 12.4083 14.2414 13.2835 13.3662ZM16.5833 14.3327C15.9645 14.3327 15.371 14.5785 14.9334 15.0161C14.4958 15.4537 14.25 16.0472 14.25 16.666C14.25 17.2849 14.4958 17.8784 14.9334 18.316C15.371 18.7535 15.9645 18.9994 16.5833 18.9994C17.2022 18.9994 17.7957 18.7535 18.2332 18.316C18.6708 17.8784 18.9167 17.2849 18.9167 16.666C18.9167 16.0472 18.6708 15.4537 18.2332 15.0161C17.7957 14.5785 17.2022 14.3327 16.5833 14.3327Z\" fill=\"#228848\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.polygran.de\/en\/blog\/category\/bi-service\/\" class=\"elementor-post-info__terms-list-item\">BI Service<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65e4227 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"65e4227\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why Power BI is better than Excel \u2013 A detailed comparison for modern businesses<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d42984b elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"d42984b\" data-element_type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tStill relying on Excel for business intelligence? It\u2019s time for an upgrade. Discover why Power BI outperforms Excel in speed, scalability, visualization, and collaboration\u2014and how Polygran helps you make the switch seamlessly.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46dea8 variation-bold elementor-widget elementor-widget-button\" data-id=\"e46dea8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.polygran.de\/en\/blog\/bi-service-solutions-vs-excel\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11566\" class=\"elementor elementor-11566 elementor-9164 e-loop-item e-loop-item-21778 post-21778 post type-post status-publish format-standard has-post-thumbnail hentry category-catena-x-en\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-7e90bb2 e-flex e-con-boxed e-con e-parent\" data-id=\"7e90bb2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d79a2d8 ratio object-fit-cover elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d79a2d8\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1466\" height=\"891\" src=\"https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4.png?wsr\" class=\"attachment-full size-full wp-image-21782\" alt=\"BI Service Data Partner\" srcset=\"https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4.png 1466w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4-300x182.png 300w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4-1024x622.png 1024w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4-150x91.png 150w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-4-768x467.png 768w\" sizes=\"(max-width: 1466px) 100vw, 1466px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8955800 e-flex e-con-boxed e-con e-child\" data-id=\"8955800\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93e2055 e-flex e-con-boxed e-con e-child\" data-id=\"93e2055\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1821d variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"5e1821d\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a615d0b elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"25\" viewBox=\"0 0 22 25\" fill=\"none\"><path d=\"M10.75 13.754H16.5833V19.5874H10.75V13.754ZM18.9167 3.25405H17.75V0.920715H15.4167V3.25405H6.08333V0.920715H3.75V3.25405H2.58333C1.3 3.25405 0.25 4.30405 0.25 5.58738V21.9207C0.25 23.2041 1.3 24.2541 2.58333 24.2541H18.9167C20.2 24.2541 21.25 23.2041 21.25 21.9207V5.58738C21.25 4.30405 20.2 3.25405 18.9167 3.25405ZM18.9167 5.58738V7.92072H2.58333V5.58738H18.9167ZM2.58333 21.9207V10.254H18.9167V21.9207H2.58333Z\" fill=\"#B5B5B5\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13. March 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597481b variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"597481b\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b38a8bb elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.13081 0.687931C3.697 0.453409 4.30383 0.332703 4.91667 0.332703C5.5295 0.332703 6.13634 0.453409 6.70252 0.687931C7.26871 0.922453 7.78316 1.2662 8.2165 1.69954C8.64984 2.13288 8.99358 2.64733 9.2281 3.21351C9.46263 3.7797 9.58333 4.38653 9.58333 4.99937C9.58333 5.6122 9.46263 6.21904 9.2281 6.78522C8.99358 7.35141 8.64984 7.86586 8.2165 8.2992C7.78316 8.73254 7.26871 9.07629 6.70252 9.31081C6.13634 9.54533 5.5295 9.66604 4.91667 9.66604C4.30383 9.66604 3.697 9.54533 3.13081 9.31081C2.56462 9.07629 2.05018 8.73254 1.61684 8.2992C1.18349 7.86586 0.839751 7.35141 0.605229 6.78522C0.370707 6.21904 0.25 5.6122 0.25 4.99937C0.25 4.38653 0.370707 3.7797 0.605229 3.21351C0.839751 2.64733 1.18349 2.13288 1.61684 1.69954C2.05017 1.2662 2.56462 0.922453 3.13081 0.687931ZM4.91667 2.66604C4.61025 2.66604 4.30683 2.72639 4.02374 2.84365C3.74065 2.96091 3.48342 3.13278 3.26675 3.34945C3.05008 3.56612 2.87821 3.82335 2.76095 4.10644C2.64369 4.38953 2.58333 4.69295 2.58333 4.99937C2.58333 5.30579 2.64369 5.6092 2.76095 5.8923C2.87821 6.17539 3.05008 6.43262 3.26675 6.64929C3.48342 6.86596 3.74065 7.03783 4.02374 7.15509C4.30683 7.27235 4.61025 7.3327 4.91667 7.3327C5.22308 7.3327 5.5265 7.27235 5.80959 7.15509C6.09269 7.03783 6.34991 6.86595 6.56658 6.64929C6.78325 6.43262 6.95512 6.17539 7.07239 5.8923C7.18965 5.6092 7.25 5.30579 7.25 4.99937C7.25 4.69295 7.18965 4.38953 7.07239 4.10644C6.95512 3.82335 6.78325 3.56612 6.56658 3.34945C6.34991 3.13278 6.09269 2.96091 5.80959 2.84365C5.5265 2.72639 5.22308 2.66604 4.91667 2.66604ZM11.9167 1.49937C11.9167 0.855037 12.439 0.332703 13.0833 0.332703H20.0833C20.7277 0.332703 21.25 0.855037 21.25 1.49937V8.49937C21.25 9.1437 20.7277 9.66604 20.0833 9.66604H13.0833C12.439 9.66604 11.9167 9.1437 11.9167 8.49937V1.49937ZM14.25 2.66604V7.3327H18.9167V2.66604H14.25ZM0.25 13.166C0.25 12.5217 0.772334 11.9994 1.41667 11.9994H8.41667C9.061 11.9994 9.58333 12.5217 9.58333 13.166V20.166C9.58333 20.8104 9.061 21.3327 8.41667 21.3327H1.41667C0.772334 21.3327 0.25 20.8104 0.25 20.166V13.166ZM2.58333 14.3327V18.9994H7.25V14.3327H2.58333ZM13.2835 13.3662C14.1587 12.491 15.3457 11.9994 16.5833 11.9994C17.821 11.9994 19.008 12.491 19.8832 13.3662C20.7583 14.2414 21.25 15.4284 21.25 16.666C21.25 17.9037 20.7583 19.0907 19.8832 19.9659C19.008 20.841 17.821 21.3327 16.5833 21.3327C15.3457 21.3327 14.1587 20.841 13.2835 19.9659C12.4083 19.0907 11.9167 17.9037 11.9167 16.666C11.9167 15.4284 12.4083 14.2414 13.2835 13.3662ZM16.5833 14.3327C15.9645 14.3327 15.371 14.5785 14.9334 15.0161C14.4958 15.4537 14.25 16.0472 14.25 16.666C14.25 17.2849 14.4958 17.8784 14.9334 18.316C15.371 18.7535 15.9645 18.9994 16.5833 18.9994C17.2022 18.9994 17.7957 18.7535 18.2332 18.316C18.6708 17.8784 18.9167 17.2849 18.9167 16.666C18.9167 16.0472 18.6708 15.4537 18.2332 15.0161C17.7957 14.5785 17.2022 14.3327 16.5833 14.3327Z\" fill=\"#228848\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/www.polygran.de\/en\/blog\/category\/catena-x-en\/\" class=\"elementor-post-info__terms-list-item\">Catena-X<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65e4227 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"65e4227\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Intelligence: Unleash your company&#8217;s data potential with a personal trainer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d42984b elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"d42984b\" data-element_type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tImagine your business as a high-potential athlete\u2014driven, capable, yet lacking direction. Without a coach, even the most talented performers plateau. That\u2019s where Polygran comes in: as your Business Intelligence personal trainer, we turn scattered data into strategic insights that fuel measurable growth.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46dea8 variation-bold elementor-widget elementor-widget-button\" data-id=\"e46dea8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.polygran.de\/en\/blog\/bi-service-data\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"11566\" class=\"elementor elementor-11566 elementor-9164 e-loop-item e-loop-item-21725 post-21725 post type-post status-publish format-standard has-post-thumbnail hentry category-bi-service\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-7e90bb2 e-flex e-con-boxed e-con e-parent\" data-id=\"7e90bb2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d79a2d8 ratio object-fit-cover elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"d79a2d8\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1466\" height=\"891\" src=\"https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3.png?wsr\" class=\"attachment-full size-full wp-image-21726\" alt=\"BI Service solutions\" srcset=\"https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3.png 1466w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3-300x182.png 300w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3-1024x622.png 1024w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3-150x91.png 150w, https:\/\/www.polygran.de\/wp-content\/uploads\/Blog-Vorschaubild-3-768x467.png 768w\" sizes=\"(max-width: 1466px) 100vw, 1466px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8955800 e-flex e-con-boxed e-con e-child\" data-id=\"8955800\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93e2055 e-flex e-con-boxed e-con e-child\" data-id=\"93e2055\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1821d variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"5e1821d\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a615d0b elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"25\" viewBox=\"0 0 22 25\" fill=\"none\"><path d=\"M10.75 13.754H16.5833V19.5874H10.75V13.754ZM18.9167 3.25405H17.75V0.920715H15.4167V3.25405H6.08333V0.920715H3.75V3.25405H2.58333C1.3 3.25405 0.25 4.30405 0.25 5.58738V21.9207C0.25 23.2041 1.3 24.2541 2.58333 24.2541H18.9167C20.2 24.2541 21.25 23.2041 21.25 21.9207V5.58738C21.25 4.30405 20.2 3.25405 18.9167 3.25405ZM18.9167 5.58738V7.92072H2.58333V5.58738H18.9167ZM2.58333 21.9207V10.254H18.9167V21.9207H2.58333Z\" fill=\"#B5B5B5\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13. March 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-597481b variation-medium-bold elementor-widget elementor-widget-post-info\" data-id=\"597481b\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b38a8bb elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.13081 0.687931C3.697 0.453409 4.30383 0.332703 4.91667 0.332703C5.5295 0.332703 6.13634 0.453409 6.70252 0.687931C7.26871 0.922453 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11.9994 16.5833 11.9994C17.821 11.9994 19.008 12.491 19.8832 13.3662C20.7583 14.2414 21.25 15.4284 21.25 16.666C21.25 17.9037 20.7583 19.0907 19.8832 19.9659C19.008 20.841 17.821 21.3327 16.5833 21.3327C15.3457 21.3327 14.1587 20.841 13.2835 19.9659C12.4083 19.0907 11.9167 17.9037 11.9167 16.666C11.9167 15.4284 12.4083 14.2414 13.2835 13.3662ZM16.5833 14.3327C15.9645 14.3327 15.371 14.5785 14.9334 15.0161C14.4958 15.4537 14.25 16.0472 14.25 16.666C14.25 17.2849 14.4958 17.8784 14.9334 18.316C15.371 18.7535 15.9645 18.9994 16.5833 18.9994C17.2022 18.9994 17.7957 18.7535 18.2332 18.316C18.6708 17.8784 18.9167 17.2849 18.9167 16.666C18.9167 16.0472 18.6708 15.4537 18.2332 15.0161C17.7957 14.5785 17.2022 14.3327 16.5833 14.3327Z\" fill=\"#228848\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a 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class=\"elementor-widget-container\">\n\t\t\t\t\tData is a key strategic asset\u2014when used correctly. But powerful tools alone are not enough. In this in-depth comparison, we explore five leading Business Intelligence platforms: IBM Planning Analytics, Cognos Analytics, Jedox, Microsoft Power BI, and Tableau. Find out which solution best fits your business needs\u2014and why partnering with an\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e46dea8 variation-bold elementor-widget elementor-widget-button\" data-id=\"e46dea8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.polygran.de\/en\/blog\/bi-service-solutions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ITSM (IT Service Management) describes the effective management of a company&#8217;s internal IT services. In this article, we look at how you can use the integration. automation and customizing to improve and optimize your ITSM frameworks.  <\/p>\n","protected":false},"author":3,"featured_media":19850,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104,79],"tags":[],"class_list":["post-16870","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atlassian-en","category-technology-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITSM - How to optimize your ITSM frameworks<\/title>\n<meta name=\"description\" content=\"ITSM (IT Service Management), the management of your own IT services can be optimized through integration, automation and customizing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to optimize your ITSM frameworks\" \/>\n<meta property=\"og:description\" content=\"ITSM (IT Service Management), the management of your own IT services can be optimized through integration, automation and customizing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\" \/>\n<meta property=\"og:site_name\" content=\"Polygran GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PolygranGmbH\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-29T09:52:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-18T12:48:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.polygran.de\/wp-content\/uploads\/ITSM_Beitragsbild.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1442\" \/>\n\t<meta property=\"og:image:height\" content=\"859\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Catharina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Catharina\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\"},\"author\":{\"name\":\"Catharina\",\"@id\":\"https:\/\/www.polygran.de\/en\/#\/schema\/person\/2300d6348da6cb9ca63f920294a44ae5\"},\"headline\":\"How to optimize your ITSM frameworks\",\"datePublished\":\"2024-05-29T09:52:48+00:00\",\"dateModified\":\"2024-06-18T12:48:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\"},\"wordCount\":1250,\"publisher\":{\"@id\":\"https:\/\/www.polygran.de\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.polygran.de\/wp-content\/uploads\/Vorschaubild-IT-Service-Management.png?wsr\",\"articleSection\":[\"Atlassian\",\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\",\"url\":\"https:\/\/www.polygran.de\/en\/blog\/how-to-optimize-your-itsm-frameworks\/\",\"name\":\"ITSM - 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