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Save: ITIL 4 - the most widely used ITSM framework.

It's time for highly dynamic
IT teams!

Based on ITIL (Information Technology Infrastructure Library), IT services can be provided and managed efficiently, user-friendly and cost-effectively.

Among other things, ITIL is used in the Atlassian platform Jira Service Management. With the latest update to ITIL 4, the ITSM framework changes from rigid specifications to a more flexible and adaptive approach.

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The new ITIL 4: This will change for you.

The fourth version of ITIL represents the biggest update in over a decade. Over 2,200 IT specialists were involved in the development – including some from industry.

What is fundamentally new is the change from rigid specifications to more flexibility: whereas IT teams used to work according to rather cumbersome requirements, ITIL 4 offers practical guidelines that take lean, agile and DevOps concepts into account. Holistic, integrative work for continuous improvement and with value streams and visualization boards replaces rigid process steps.

Would you like to find out more about the new ITIL 4?

Then get in touch with us! Our experts will be happy to take time for you and your issues.

ITIL 4 offers you this opportunity

Focus on the result instead of just the output

  • Prioritize work and align it with long-term business goals instead of just ticking off problem after problem
  • Minimize unnecessary tasks and maximize value
  • Doing the right thing at the right time

Promoting culture and guidelines

  • Using ITIL as a basis – thanks to its components “Guiding Principles”, “Value Orientation” and “Collaboration and Visibility”
  • Using tools and processes to specifically support culture and practices

Adopting agile and DevOps

  • Use an integrated approach that combines best practices from Agile, DevOps and Lean
  • Give teams simple rules for dealing with different situations

Our Pro tips on the use of ITIL:

Use lean methodology - for example the value stream

  • Visualize the entire process, making it easier to identify individual steps, bottlenecks and opportunities for improvement, etc.
  • Mapping different value streams – for every service, every product and every process
  • Automate low-risk change requests
  • Achieving faster approvals with peer reviews

Use Atlassian Team Playbook

  • Benefit from Atlassian’s experience with thousands of highly dynamic teams
  • Making practices and behaviors adaptable – for good teamwork and transparency
  • Start with “Health Monitor” (assessment of team health, tracking progress, strengthening team trust)

Rely on incident management - and Atlassian Incident Response

  • Define practice for technical matters
  • Transform response and recovery strategies (for major incidents)
  • Utilize Atlassian Incident Response strategies (game plan, communication, post-incident improvement, etc.)

Work iteratively in cycles for continuous improvement

  • Define two- to four-week cycles (instead of a single large publication)
  • Implementing fast feedback loops
  • Using agile, human-centered retrospectives – how Atlassian has been doing this for years

"The new ITIL 4 represents a quantum leap that will enable you to take your IT teams to a new dynamic level. Don't miss out on this opportunity."

Sebsatian Forster


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We will be happy to help you and find the perfect solution for you and your company.

I will be happy to advise you – personally and without obligation:

Sebastian Forster – Senior Key Account Manager

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